Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at byrdwatchco@gmail.com. Please note that returns will need to be sent to the following address:

Byrd Watch Co, 112 3rd Street #1242, Holly Springs, NC 27540

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at byrdwatchco@gmail.com. 

Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds For returns of non-defective items, customers are responsible for all return shipping costs. If Byrd Watch Co provides a return shipping label, the cost of the label will be deducted from the customer's refund. Original shipping charges are non-refundable.

If you choose not to use a return label provided by Byrd Watch Co, you are responsible for arranging and paying for return shipment using a carrier of your choice.

Customers are responsible for obtaining and retaining proof that returned merchandise was shipped and delivered to Byrd Watch Co. We recommend using a shipping service that provides tracking and proof of delivery.

Byrd Watch Co is not responsible for return packages that are lost, damaged, delayed, misdirected, or otherwise fail to arrive when a customer uses their own shipping method.

Refunds will only be issued after the returned item has been received and inspected. If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If an item arrives defective, damaged, or if the wrong item was received, please contact us immediately at byrdwatchco@gmail.com so we can evaluate the issue and provide appropriate return instructions at no additional cost to you.